Returns & Exchanges
Due to the perishable nature of our freeze-dried treats, we are unable to accept returns on food items; however, your satisfaction is our priority and we will resolve any issues regarding damaged or incorrect orders.
Inspect Your Shipment
Upon arrival, please check your package for any signs of damage or missing items that may have occurred during transit.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and clear photos of the damaged product or packaging.
Review Process
Our team will review your claim and determine eligibility for a replacement or a store credit refund within 3-5 business days.
Resolution
Once approved, we will ship out a fresh batch of your favorite freeze-dried candy or issue a credit to your account immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing